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FAQ

My goods are damaged in transit, what can I do?

In the event of receiving a damaged parcel or damaged goods. 

Please immediately report the issue to the delivery driver, take photos of the damage and make a note on the paperwork before signing for receipt. This must then be reported to us in writing within 3 days of receipt. Our customer support team will raise a claim and contact you to discuss how we will resolve the issue.

Please refer to our terms and conditions for further details.

Contact us

If you need any help, you can contact us in one of the following ways:

phone 0116 284 9900

Send an e-mail Send an e-mail

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