FAQ

How long will it take to create a credit account?

1. Send your application - Apply using the credit account form

Once completed the online form is automatically sent to our Customer Support Team.

2. We create your profile

Our Customer Support Team enters your company details into our CRM and passes the application to our Accounts team.

3. Accounts carry out checks

Standard Creditsafe review

A quick confirmation call to clarify some details.

4. Approval time

Approval is usually completed within 24 hours, once we have all the information we need.

Delays can happen if we’re waiting for a reply to our follow-up questions.

5. Account ready

When the checks are complete, Customer Support will email you:

  • Your account confirmation
  • Your website login details

That’s it—you’re ready to order on credit! If you have any questions during the process, contact us at [email protected] or call Customer Support on 0116 284 9900.

Contact us
If you need any help, you can contact us in one of the following ways:
0116 284 9900
Send e-mail
Use live chat
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