As the COVID-19 pandemic continues to evolve, the health and safety of everyone, including colleagues, their families, customers and vendors remain our highest priority. The latest government announcement asked that people who do not have to go to work should work from home. We have therefore implemented this policy in our company and only have essential operational staff on-site at the moment.
A number of our customers are manufacturers of critical medical equipment and we supply vital components to these companies. Some have specifically requested that we keep our company open for as long as possible and prioritise their orders ahead of others. I’m sure you will appreciate that, as our contribution to the fight against Coronavirus, we will do our best to comply with this request. Other customers are manufacturers of pharmaceutical or food manufacturing machinery which again are important industries which we will endeavour to support as well.
Our sales, technical and customer support staff are therefore now working from home but are fully connected to our phone and computer system. This will allow us to respond not only to customer needs, but also to the direct needs of our employees that may be impacted by self-quarantine, travel, childcare, or any other pandemic related necessities. We aim to keep operational disruptions to a minimum, but of course, we might slip below our usual standards from time to time, so please bear with us.
We also respect the pandemic policies and procedures implemented by our customers and vendors and will continue to maintain an appropriate level of contact and support with both of these stakeholders for as long as possible. Whilst face-to-face interaction may not be possible. Please contact your usual contact or our general number for direct support or advice.
If you want to know more about Coronavirus, please visit: https://www.who.int/health-topics/coronavirus